Responsible Gaming

Gambling can be an enjoyable leisure activity when it is kept within safe and affordable boundaries. However, gambling also involves risk, and outcomes are determined by chance or the rules of the game. There is no guaranteed strategy, system or pattern that can ensure a win. Previous results do not affect future results, and a losing session does not mean that a win is due.

Before you play, decide how much time and money you are comfortable spending. Consider this amount the cost of entertainment rather than an investment. Once your limit has been reached, stop playing. Do not increase your budget because of a loss, and do not rely on gambling winnings to pay bills, cover debts or meet other essential expenses.

• Only gamble with money you can afford to lose after essential living costs have been paid.
• Set a deposit, spending or loss limit before you begin and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from your household budget and savings.
• Avoid gambling when you are upset, tired, stressed, under the influence of alcohol or affected by medication.
• Do not chase losses or try to win back money by increasing your stakes.
• Never borrow money, use credit for gambling or sell possessions to continue playing.
• Avoid gambling if you are under the legal gambling age or if gambling is prohibited for you.
• Remember that it is acceptable to stop at any time, whether you are winning or losing.

If you choose to gamble online, protect your account and personal information. Use your own account, keep login details private and do not allow another person to gamble through your account. Account sharing can make it harder to monitor activity and may create risks for you and others.

Golden Crown Casino may make safer gambling tools available through your account or by request. Depending on the service and the applicable requirements, these tools can include deposit limits, loss limits, session reminders, activity statements, temporary breaks and account closure or self-exclusion. The availability and operation of individual tools may vary.

Set a limit before you play

A limit is most effective when it is chosen before gambling starts. Consider setting a daily, weekly or monthly amount based on your disposable income. A limit should be realistic, affordable and low enough that reaching it will not affect your rent, mortgage, bills, food, savings or other commitments. You should also decide how much time you are willing to spend playing.

Take a break or self-exclude

If you feel that gambling is becoming difficult to control, request a break, account closure or self-exclusion as soon as possible. Self-exclusion is a formal decision to prevent or restrict access to gambling services for a chosen period or until a further review, subject to the applicable process. A break or self-exclusion should be treated seriously. Do not attempt to bypass it by opening another account or using another person's account.

Review your activity

Regularly review your deposits, withdrawals, bets, wins, losses and time spent gambling. Looking at your activity in one place can help you understand your habits more clearly. If the amount of time or money you spend is higher than intended, stop and consider using a stronger restriction or seeking independent support.

To ask about available safer gambling tools, use the support or account options provided on the website. You do not need to wait until gambling has caused a serious problem before requesting help or a restriction.

Problem gambling can affect anyone, regardless of age, income or experience. It may develop gradually, and people do not always recognise the signs in themselves. The following behaviours can indicate that gambling is becoming harmful:

• Spending more money or time gambling than you planned.
• Feeling unable to stop or reduce gambling.
• Chasing losses or gambling to recover money that has already been lost.
• Thinking about gambling frequently or feeling restless when you cannot gamble.
• Hiding gambling activity, deposits, losses or debts from family and friends.
• Borrowing money, missing payments or using money intended for essentials.
• Selling belongings or taking out credit to fund gambling.
• Feeling anxious, depressed, guilty, irritable or distressed because of gambling.
• Experiencing arguments or relationship problems linked to gambling.
• Missing work, study, family activities or other responsibilities.
• Gambling to escape personal problems, loneliness, stress or difficult feelings.
• Continuing to gamble despite negative financial, social, work or health effects.

Having one or more of these experiences is a reason to pause and review your gambling. You do not need to diagnose yourself or wait for a crisis. Stop gambling, consider closing or restricting your account and speak with someone you trust or an independent gambling support service.

If gambling is affecting another person, you can also seek support for yourself. A partner, family member or friend may experience financial pressure, conflict, stress or concern as a result of someone else's gambling. You are entitled to set boundaries, protect shared finances and obtain independent advice.

If you are concerned about your gambling, help is available. Contact an Australian gambling support service in your state or territory, speak with a qualified counsellor or discuss your concerns with a health professional. Independent support can help you understand your options, make a plan, manage urges and address financial or relationship impacts.

You may find it helpful to tell a trusted person that you are taking a break from gambling. Ask them to support your plan, help you review your budget or provide accountability. Consider practical steps such as removing saved payment details, limiting access to funds, using banking controls where available and avoiding situations that trigger gambling.

1. Stop gambling and do not try to recover losses immediately.
2. Record your recent gambling activity and identify the times, emotions or situations that lead you to play.
3. Set a restriction, temporary break, account closure or self-exclusion through the available account process.
4. Tell a trusted person and ask for practical support.
5. Contact an independent gambling support service or qualified health professional.
6. Review your finances and seek appropriate financial counselling if gambling has caused debt or payment difficulties.
7. If you feel unsafe or are in immediate danger, contact emergency services or an appropriate crisis service in your location.

Golden Crown Casino can provide information about safer gambling features and account restrictions available through the service. Support staff cannot guarantee gambling results, recover losses or provide personal financial or clinical advice. For confidential counselling, financial advice or assistance with mental health concerns, use an independent Australian service that is suitably qualified for your needs.

This page provides general information and is not a substitute for professional advice. Gambling laws, age requirements, account controls and support arrangements may differ between Australian states and territories. You are responsible for following the laws that apply to you and for using gambling services only where you are legally permitted to do so.